IndexChex policies: guarantees, refunds, credits

Crawling is guaranteed, indexing is not

IndexChex separates two outcomes that are often blurred. Crawling is Googlebot fetching a URL. Indexing is Google deciding to store that URL and make it eligible to appear in search. IndexChex guarantees the first. It does not guarantee the second, because the decision is made by Google on quality and technical grounds that no submission service controls.

Typical reasons a crawled URL stays out of the index include thin or duplicate content, a noindex directive, a canonical pointing elsewhere, or Google judging the page not worth storing. The published average indexation rates on the claims ledger describe typical URLs; they are not a promise for any particular job. How those averages are obtained is on the methodology page.

Refunds

The governing text is the IndexChex refunds and returns policy. Its main points:

Non-indexing alone is not considered a defect, billing error or service failure, unless IndexChex states otherwise in a separate written offer. Where a remedy is appropriate, it may take the form of a correction, replacement credits, a partial refund or a full refund. Mandatory consumer rights under local law are not limited by the policy.

How to request a refund

Requests go to support@indexchex.com and should include the account email, the transaction or invoice reference, the purchase date, a description of the issue and any screenshots. Billing errors, delivery problems and platform defects should be reported within 60 days of the transaction or of discovering the issue, whichever is later.

Chargebacks

The policy asks customers to contact support before opening a chargeback. While a dispute is under review, account access or purchased credits may be suspended.

Credit expiry and rollover

Credits have no cash value, cannot be transferred or resold, and can be used only on IndexChex. A worked example of the rollover cap is on the credit system page, and the costs credits are spent on are on the specifications page.

Credits returned automatically

One case returns credits without a request: a scheduled re-check reserves 1 credit per URL when the submission is created, and those credits are returned if the re-check is cancelled. See scheduled checks.

Other commitments

• No Indexing API. IndexChex does not route URLs through Google's Indexing API.
• No spam networks. IndexChex states that its methods do not connect submitted URLs to link pyramids or spam networks.
• No free trial. There is no trial and no signup credit; the price list starts at $19.99.

Account suspension

Accounts may be suspended or terminated under the terms of service for fraud, abuse or material violations, and unused credits may be forfeited if a violation is confirmed. If a suspension was applied in error, access or credits are restored. If IndexChex discontinues the service for reasons unrelated to the customer, the policy commits to handling unused paid credits reasonably, which may include continued access, replacement value or a refund.